Integrated Quality Services for Home Renovation Roadmap
The EASIER project, funded by the European LIFE programme (LIFE21-CET-HOMERENO-EASIER/101077354), aims to simplify and facilitate the energy renovation of residential buildings in the province of Parma. This project aims to provide integrated services that can be used by all participants involved in this initiative, with the aim of facilitating the process of improving the energy performance of buildings.
In the specific context, the project focuses on private housing, which is generally not directly subject to environmental regulations. However, it is crucial to raise awareness among citizens and stakeholders about the targets set by energy and climate policies. Only through this widespread awareness will it be possible to achieve these goals.
Starting from the experience of the “Economy & Condominium Desk” developed during the FEASIBLE project, EASIER therefore aims to expand the range of services that an OSS (One Stop Shop) Desk can offer, strengthening its effectiveness through the construction of a network of stakeholders that covers the entire value chain of the redevelopment process. EASIER therefore intends to create an OSS capable of simplifying the energy requalification process, guaranteeing the quality of the works carried out, their compliance with the legal parameters and the certification of the declared energy savings.
The action of the project, through the coordination of different entities in the territory of the province of Parma, responds to the need to contribute to achieving the European goal of climate neutrality, to strengthen the capacities of all actors, as well as to support the implementation of policies focused on energy efficiency, also in adherence to the objectives of the Alliance for carbon neutrality of Parma by 2030. EASIER intervenes with structural and long-term measures aimed at improving air quality, decisively reducing consumption and emissions in the residential sector, accelerating the transition to a renewable energy system, protecting health, as well as improving the quality of life of citizens, especially those belonging to the most vulnerable groups.
Objectives:
- Facilitating the customer journey for energy requalification interventions of residential buildings in the Province of Parma
- Strengthen the role of the E&C Desk, expanding its catchment area to the entire provincial territory through the creation of a platform capable of accompanying the user, step by step, during the customer journey, identifying the services that best meet their needs.
- To increase user awareness of the multiple benefits of energy efficiency, including health, well-being, comfort, job creation, resilience to climate change, reduction of energy poverty;
- Define, through the Pact for Condominiums for the Climate, technical, financial and contractual standards and requirements to offer all end users transparency and adequate quality guarantees;
- Enhance the technical and transversal skills (soft skills) of all the actors involved in the energy requalification process;
- Increasing the direct involvement of citizens to make them aware of the impact of their domestic energy consumption behaviors and educating them to a Sustainability Mindset.
Actions:
- The co-design of integrated services at the OSS with the participation of all actors in the value chain;
- The training and strengthening of the capacities of at least 180 people, including actors, operators and citizens involved in the project.
- The creation of a virtual platform with guided access to all the services offered by the OSS;
- At least 60 homes supported in the replacement of winter air conditioning systems with traditional boilers, fueled by methane, LPG and biomass, in favor of more efficient and less polluting technologies;
- The use of innovative communication methods (such as a gamification app) to increase citizens’ awareness of the importance of individual behavior in achieving the energy transition goals for 2030 and 2050 and to increase the number of renovated homes.
