A "proximity" OSS only works if it is where people pass: the Informa Energia Desk is a mobile garrison that meets citizens in the Municipalities.
For a just transition
Informa Energia Desk – Roma Capitale
The Business — A Mobile One-Stop Shop That Brings Energy to Living Places
The Energy & Condominiums Desk is the reference point for citizens, professionals and businesses in the province of Parma who want to deal with the energy redevelopment of residential buildings, in particular condominiums, in a simple, safe and effective way. Created to reduce perceived complexity and overcome difficulties related to wrong choices, delays and unexpected costs, the Desk offers concrete step-by-step support, providing information, advice and practical tools for every phase of the process.
How we work — Design and management of a mobile garrison : stops, contents and support in the field
Thanks to its experience in the design of proximity services and energy dissemination, AISFOR has made operational a mobile OSS capable of combining logistics on the territory, listening to citizens and clear and usable content.
- Inspections were carried out and the stops of the mobile garrison were defined: identification of the positioning points of the camper based on social assessments and the flow of citizens, to ensure accessibility and intercept real needs.
- Territory and citizens' needs analyzed: reading of local needs to calibrate languages, contents and priorities of the services offered in each municipality.
- Developed information materials: production of clear and practical content for field activity.
- Developed counter services and personalized advice: concrete support on bills, consumption, home efficiency and saving behavior, with immediately applicable accompaniment.
- The communication plan to promote the mobile garrison has been defined: key messages, channels and materials to make the counter recognizable, inform about stops in the Municipalities and facilitate the meeting with citizens in the places of greatest turnout.
- Provided information on subsidies and opportunities: guidance on available incentives and options related to renewable sources and energy communities, with an informative and practical slant.
- Monitoring and feedback collection set: tracking of requests and feedback to progressively adapt stops, content and service methods to emerging needs.
The AISFOR contribution — What remains: a replicable model of mobile OSS (stages, stops, materials, method)
- Mobile monitoring operational format: "equipped camper + operators + services" model that can be replicated to bring an OSS directly to the territories.
- Method of selecting stops and stops: criteria based on accessibility, social evaluations and flows, to place the desk where it is most useful.
- Ready-to-use toolkits: clear tools to explain energy, consumption and choices possible even to those without technical skills
- Quick and personalized advice setting: accompanying mode that transforms information into daily actions (bill management, consumption reduction, efficiency).
- Continuous improvement system: use of monitoring and feedback to refine content, services and positioning on the territory over time.
